{"id":5044,"date":"2018-07-06T16:59:23","date_gmt":"2018-07-06T16:59:23","guid":{"rendered":"http:\/\/vuce.gub.uy\/staging1500\/?p=5044"},"modified":"2018-07-06T17:23:59","modified_gmt":"2018-07-06T17:23:59","slug":"informe-de-evolucion-del-servicio-brindado-por-vuce","status":"publish","type":"post","link":"https:\/\/vuce.gub.uy\/staging1500\/informe-de-evolucion-del-servicio-brindado-por-vuce\/","title":{"rendered":"Informe de evoluci\u00f3n del servicio brindado por VUCE"},"content":{"rendered":"

El 90% de los usuarios de VUCE considera que la plataforma tuvo impacto bueno o muy bueno en la gesti\u00f3n de tr\u00e1mites.<\/b><\/p>\n

Se realizan encuestas a los usuarios de la Ventanilla \u00danica de Comercio Exterior (VUCE) con el objetivo de conocer su opini\u00f3n y entender el uso que se est\u00e1 realizando de la plataforma.<\/p>\n

De la \u00faltima encuesta realizada en el 2017 se desprende que el 90% de los usuarios utiliza efectivamente la VUCE para sus tr\u00e1mites, considerando que la Ventanilla ha generado un impacto positivo en la gesti\u00f3n de los mismos.<\/p>\n

Asimismo, el 91% de los usuarios manifest\u00f3 que en VUCE se brinda un buen o\u00a0muy buen servicio de atenci\u00f3n al cliente y el 79% de los usuarios considera que la plataforma es f\u00e1cil de utilizar. A su vez, el 87% indica que se encuentran satisfechos con el funcionamiento de la plataforma.<\/p>\n

El obtener esta informaci\u00f3n de forma peri\u00f3dica nos permite realizar un an\u00e1lisis de la evoluci\u00f3n hist\u00f3rica de estos indicadores desde el 2014 y definir acciones para poder seguir mejorando.<\/p>\n<\/div>

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\n\n\n\n\n\n\n\n\n
<\/td>\nago-14<\/strong><\/td>\nabr-15<\/strong><\/td>\nabr-16<\/strong><\/td>\ndic-16<\/strong><\/td>\ndic-17<\/strong><\/td>\n<\/tr>\n
# Respuestas<\/strong><\/td>\n80<\/td>\n226<\/td>\n363<\/td>\n269<\/td>\n511<\/td>\n<\/tr>\n
Funcionamiento Bueno \/ Muy Bueno<\/strong><\/td>\n94%<\/td>\n92%<\/td>\n91%<\/td>\n90%<\/td>\n87%<\/td>\n<\/tr>\n
Facilidad de Uso Bueno \/ Muy Bueno<\/strong><\/td>\n76%<\/td>\n78%<\/td>\n80%<\/td>\n79%<\/td>\n79%<\/td>\n<\/tr>\n
Servicio de Soporte Bueno \/ Muy Bueno<\/strong><\/td>\n95%<\/td>\n97%<\/td>\n94%<\/td>\n92%<\/td>\n91%<\/td>\n<\/tr>\n
Impacto de VUCE<\/strong><\/td>\n88%<\/td>\n90%<\/td>\n93%<\/td>\n90%<\/td>\n90%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div>
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\"\"<\/p>\n<\/div><\/div><\/div>

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<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

El 90% de los usuarios de VUCE considera que la plataforma impacta positivamente en la gesti\u00f3n de sus tr\u00e1mites<\/p>\n","protected":false},"author":2,"featured_media":5059,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[16],"tags":[],"yoast_head":"\nInforme de evoluci\u00f3n del servicio brindado por VUCE - VUCE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vuce.gub.uy\/staging1500\/informe-de-evolucion-del-servicio-brindado-por-vuce\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Informe de evoluci\u00f3n del servicio brindado por VUCE - VUCE\" \/>\n<meta property=\"og:description\" content=\"El 90% de los usuarios de VUCE considera que la plataforma impacta positivamente en la gesti\u00f3n de sus tr\u00e1mites\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vuce.gub.uy\/staging1500\/informe-de-evolucion-del-servicio-brindado-por-vuce\/\" \/>\n<meta property=\"og:site_name\" content=\"VUCE\" \/>\n<meta property=\"article:published_time\" content=\"2018-07-06T16:59:23+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2018-07-06T17:23:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vuce.gub.uy\/staging1500\/wp-content\/uploads\/2018\/07\/Impacto.png\" \/>\n\t<meta property=\"og:image:width\" content=\"477\" \/>\n\t<meta property=\"og:image:height\" content=\"290\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"VUCE\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"VUCE\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vuce.gub.uy\/staging1500\/informe-de-evolucion-del-servicio-brindado-por-vuce\/\",\"url\":\"https:\/\/vuce.gub.uy\/staging1500\/informe-de-evolucion-del-servicio-brindado-por-vuce\/\",\"name\":\"Informe de evoluci\u00f3n del servicio brindado por VUCE - 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